Support
Albatross LifeOS — we are happy to help.
How do I contact you?
Email c.alan.verbeke@gmail.com and we will reply as soon as we can, usually within a few days. Please include the email address you sign in with and, if you can, a screenshot of what you are seeing.
How do I delete my account and all my data?
In the app, open the menu, then Account Settings, then Delete Account. Deletion is permanent and erases your journal, check-ins, goals, recordings and Flight Attendant memory from our servers. If you cannot get into the app, email us and we will do it for you.
How do I cancel my subscription?
Subscriptions are managed by Apple, not inside Albatross. On your iPhone or iPad open Settings, tap your name, then Subscriptions, choose Albatross LifeOS, and tap Cancel Subscription. You keep Pro until the end of the period you already paid for. Deleting the app does not cancel a subscription.
I subscribed but Pro is not showing.
Open the menu, then Account Settings, then Restore Purchases. Make sure you are signed in to the same Apple ID you subscribed with. If it still does not appear, email us with the email address you sign in with.
It says my account is active on another device.
Free accounts can use one device at a time. Switching devices is free and unlimited: sign in on the new device and choose to switch. Pro, and your first 14 days, work on all of your devices at once.
How do I turn off Apple Health or stop sharing it with my Flight Attendant?
To stop sharing with the Flight Attendant, open the menu, then What Your Flight Attendant Knows, and switch off Apple Health sharing. To remove Albatross's access entirely, open the iOS Settings app, then Health, then Data Access & Devices, then Albatross LifeOS.
Can I get a copy of my data?
Yes. Email us and we will send you a complete export of your in-app content, free of charge, within 30 days.
Is the Flight Attendant a real person or a therapist?
No. It is an AI, and it is not a therapist, counsellor or medical professional. It is a second set of eyes on your own life.
If you need urgent help
If you are in crisis or in danger, please contact someone now. United States: call or text 988 (Suicide & Crisis Lifeline). Canada: Crisis Services Canada 1-833-456-4566. Crisis Text Line: text HOME to 741741. For immediate danger call 911. Albatross is not a crisis service.